Silencing Repeat Exceptions

jaredbrown's Avatar


07 Mar, 2011 03:35 PM

Is there a way to explicitly silence an exception. I have a user who attempts to reach an incorrect address each day and causes an exception. Rather than building handling for this into the app at the moment I'd prefer to simply auto-ignore the specific exception.

  1. 1 Posted by Ciaran Lee on 07 Mar, 2011 04:39 PM

    Ciaran Lee's Avatar

    Hi Jared,
    If you click the ignore button on the exception page it shouldn't bother you
    Kind regards,
    Ciaran Lee

    On 7 March 2011 16:35, jaredbrown <
    [email blocked]> wrote:

  2. 2 Posted by jaredbrown on 07 Mar, 2011 06:03 PM

    jaredbrown's Avatar

    I want to make sure I understand how this works. If I have an exception
    that I "ignore". Does it ignore only exceptions that match that one exactly
    (exception text, params, etc)? Or does it block just based on an exact
    match of the exception itself?


    On Mon, Mar 7, 2011 at 11:39 AM, Ciaran Lee <
    [email blocked]> wrote:

  3. 3 Posted by Ciaran Lee on 07 Mar, 2011 06:06 PM

    Ciaran Lee's Avatar

    It ignores that specific exception only. The method we use to determine
    unique exceptions uses the first line of the backtrace, the first 15
    characters of the error message, the controller name, action name, and error


    On 7 March 2011 19:03, jaredbrown <
    [email blocked]> wrote:

  4. 4 Posted by jaredbrown on 07 Mar, 2011 08:51 PM

    jaredbrown's Avatar

    Sorry for making this thread drag on, but does if my free account does not
    store multiple occurrences of an exception how do I just ignore the one I
    want out of the many exceptions grouped together?


    On Mon, Mar 7, 2011 at 1:06 PM, Ciaran Lee <
    [email blocked]> wrote:

  5. 5 Posted by Ciaran Lee on 07 Mar, 2011 08:55 PM

    Ciaran Lee's Avatar

    Hi Jared,
    I don't understand your question. You can ignore an exception by clicking on
    the exception from the list of all exceptions. Then click on the ignore
    button when you are on that exceptions page.

    On 7 March 2011 21:51, jaredbrown <
    [email blocked]> wrote:

  6. 6 Posted by Robert on 15 Feb, 2013 08:24 PM

    Robert's Avatar

    Hi, this is Robert with support, I am clearing out old tickets. If you are still having issues with this, send an email to [email blocked].


  7. Robert closed this discussion on 15 Feb, 2013 08:24 PM.

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