View all exceptions

Matthew's Avatar

Matthew

31 Mar, 2011 04:09 PM

Is there a way to view all the exceptions that occurred instead of just the last 30?

Thanks
Matthew

  1. 1 Posted by Ciaran Lee on 31 Mar, 2011 04:16 PM

    Ciaran Lee's Avatar

    Hi Matthew,
    No, I'm afraid we only store the latest 30 occurrences.
    Kind regards,
    Ciaran Lee

    On 31 March 2011 17:11, Matthew <
    [email blocked]> wrote:

  2. 2 Posted by Matthew on 31 Mar, 2011 04:22 PM

    Matthew's Avatar

    oh ok, maybe this should be added as an optional feature since its important for us to view all exceptions. Anyways just a suggestion.

    Thanks
    Matthew

  3. 3 Posted by Ciaran Lee on 31 Mar, 2011 04:29 PM

    Ciaran Lee's Avatar

    Hi Matthew,
    We will certainly consider this. It would be in both our interests to offer
    this as an addon feature.
    Kind regards,
    Ciaran Lee

    On 31 March 2011 17:22, Matthew <
    [email blocked]> wrote:

  4. 4 Posted by tushar.ranka on 08 Jun, 2011 07:01 PM

    tushar.ranka's Avatar

    Is there any update on this issue?
    It is absolutely necessary for us to track all occurrences of a particular exception.

  5. 5 Posted by Joshua Ballanco on 09 Jun, 2011 04:21 PM

    Joshua Ballanco's Avatar

    Hi Tushar,

    Unfortunately, this feature will likely not be implemented in the near term. Doing so would potentially incur significant excess costs on our end. However, we will be sure to let you know if and when we add this as a feature.

    Cheers,
    Josh

  6. 6 Posted by tushar.ranka on 09 Jun, 2011 06:21 PM

    tushar.ranka's Avatar

    We are having to do some extra tracking ourselves to keep track of all occurrences, because its important to understand the impact of a particular exception.

    Like Ciaren mentioned above, we'd be willing to pay extra for this feature.

    Thanks,

    Tushar

  7. 7 Posted by Joshua Ballanco on 13 Jun, 2011 01:12 PM

    Joshua Ballanco's Avatar

    Hi Tushar,

    We would also very much like to have this feature and are working toward being able to implement it. In the mean time, is there something more that we could do, short of storing all data from all exceptions, to improve Exceptional for you? For example, is there a specific metric (e.g. average time between exceptions, most common time of day when exceptions occur) that you are looking for and not getting currently?

    Thanks,
    Josh

  8. 8 Posted by Robert on 15 Feb, 2013 09:53 PM

    Robert's Avatar

    Hi, this is Robert with support, I am clearing out old tickets. If you are still having issues with this, send an email to [email blocked].

    Thanks,
    Robert

  9. Robert closed this discussion on 15 Feb, 2013 09:53 PM.

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